Emergency information

For all emergencies please contact 000. People who are deaf or who have a hearing or speech impairment can call the text-based national relay Emergency Call Service by dialling 106.


Useful contacts

  • Natural Gas: 131 909
  • Electricity: 132 461
  • RMS Road closures / traffic conditions: 132 701
  • To report a traffic incident: 131 700
  • SES hotline: 132 500
  • Shellharbour Hospital: 4296 6666
  • Department of Family & Community Services Shellharbour 4255 6666 (Mon-Fri 9am-5pm)
  • Child Protection Help Line 24 hours 7 days, ph: 132 111
  • National Security Hotline: 1800 123 400 Email: Text: 0408 123 490  MMS: 0429 771 822


We are responsible for maintenance of public areas such as parks, Council roads and Council owned buildings. Phone Council for advice and assistance about storm and flood damage to public areas, roads and Council buildings.

Illawarra Emergency Management Plan (EMPLAN)

 A key element of emergency management planning in NSW is the Emergency Management Plan (EMPLAN). The objective of EMPLAN is to ensure a co-ordinated response by all agencies having responsibilities and functions in emergencies.


  • Identifies the combat agency primarily responsible for responding to the emergency and specifies the tasks to be performed by all agencies in the event of an emergency
  • Provides for the co-ordination of the activities of other agencies in support of the combat agencies
  • Specifies the responsibilities of the Minister and the State, Region, or Local Emergency Operations Controller

Shellharbour Council is a member of the Illawarra Local Emergency Management Committee (LEMC) which covers the Kiama, Wollongong and Shellharbour local government areas.  The committee is chaired by a senior representative from each Council on a 12 month rotational basis and meets approximately three times per year.  Other members of the committee include the heads of the other local emergency service organisations such as NSW Police, Fire & Rescue NSW, Ambulance, the RFS and SES.

Organisations that provide support services in functional areas such as Transport or Health Services as determined by the councils will also be involved as necessary.  The aim of the Illawarra Emergency Management Plan is to detail emergency preparedness, response and recovery arrangements for the Illawarra Emergency Management Area and to ensure the coordinated response to emergencies by all agencies having responsibilities and functions in emergencies.  It also reflects arrangements agreed to at State level and detailed in the State Emergency Management Plan. 

Radio broadcasting of emergencies

Your local emergency radio broadcaster, 97.3 ABC Illawarra will provide emergency broadcasting, regularly updating and monitoring the situation as well as all local radio stations eg. i98FM, Wave FM 96.5 and Power FM 94.9. NSW Natural Disaster Assistance Schemes are available under the NSW Disaster Assistance Arrangements. For more information on these schemes view the NSW Natural Disaster Assistance Schemes outline or visit the Emergency Services website.

NSW Disaster Assistance

NSW Natural Disaster Assistance Schemes are available under the NSW Disaster Assistance Arrangements. Have you been impacted by the recent storms in our area? You may be entitled to funding. See the NSW State Government documents below for more information.