Community feedback sought about Council

Shellharbour City residents will be asked about their satisfaction with Council services, activities and facilities as part of a community survey being conducted over the next few weeks.

The survey, which involves telephone and online components, will be conducted by the Illawarra Regional Information Service (IRIS).

Information collected will help inform the development of Council’s Community Strategic Plan (CSP) and associated integrated planning and reporting (IP&R) documents.

These IP&R documents give local governments a framework for establishing priorities.

The phone survey was expected to run for a week and then residents will be given the opportunity to complete the survey online for a period of two weeks.

An anticipated 600 residents were to receive a telephone call asking them to participate in the survey.

“The survey is an important activity of Council as it seeks direct comment from the community about the level of satisfaction that exists on a range of Council activities and services,” said Shellharbour Mayor, Marianne Saliba.

“The results are used to measure our effectiveness as a service deliverer and help us to understand the priorities the community places on tasks performed by Council and where we should focus our efforts,” Cr Saliba said.

Questions will be based on the role and performance of Council, staff performance, specific services and planning directions.

Media Officer: Kelli Wells 4221 6038 or 0448 361 008.