No more overdue library fees

16/08/2018
 
Late fees for overdue library items are now a thing of the past at Shellharbour City Libraries. 

Instead, customers with overdue items are being encouraged to return them guilt-free for others to enjoy.

They will receive courtesy renewals and friendly reminders but no longer have to worry about being charged when they return the item.

The new approach started 1 July 2018 following industry research and a successful trial.

Shellharbour City Mayor Marianne Saliba said that the new approach was expected to maintain or improve return rates while providing a better customer experience and was based on our trial and the experience of other libraries.

“For some people fines are a deterrent or perceived barrier to returning borrowed items,” Cr Saliba said.

“Removing overdue fines can actually improve return rates for library items but with much less administration time and no embarrassment for the customer.

“This change reflects Council’s aim to create progressive, inclusive libraries for all. We want the community to visit their libraries and enjoy the amazing selection of loan items on offer.

“Already this year thousands of people have joined Shellharbour’s libraries and we want that to continue,” she said.

Borrowed items can be returned to any of the libraries.

Media enquiries: Kelli Wells 0448 361 008.