More flexibility. Less stress. Pay your rates your way.

Pay your rates quickly and securely online with Payble using either a card or bank account, or choose another payment method that suits you.

With our online portal you can:

• Choose weekly, fortnightly, monthly or quarterly payments
• Select a payment day that suits you
• Pay by bank account or credit/debit card
• View payment amounts needed to meet your due date
• Manage your payment preferences online

To get started click here or scan the QR code on your rates notice.

Existing direct debit customers will receive information about transitioning to the new system.

PAY ONLINE 

Other payment methods include:

• BPAY - Use BPAY through your bank using the biller code and reference number on your current rates notice.
• Australia Post - Take your rates notice to any Australia Post Office to pay be cash, cheque, EFTPOS or credit card. 
• In person - Pay at Council’s Customer Service Centre during business hours. We are located at Shellharbour Civic Centre, 76 Cygnet Avenue, Shellharbour City Centre, and open Monday to Friday from 8.30am to 4.30pm.

If you have any questions about paying your rates please contact Customer Service on 4221 6111.

Payment timing

Rates can be paid:

• In full, or
• In quarterly instalments (see your rates notice for due dates)

Register to receive your rates by email.

CLICK HERE TO REGISTER - This is a faster, more efficient delivery of your statement with less impact on the environment.

Are you having difficulty paying your rates?

Payment plans are offered to all ratepayers experiencing difficulty in paying their rates instalments by the due dates.

For more information head to Rebates & Assistance, phone Council on 02 4221 6111 or email: council@shellharbour.nsw.gov.au

How do I update my details?

If you have recently changed address, please complete and return a change of address application form.

Alternatively, you can email council@shellharbour.nsw.gov.au with your full name, the ownership details, the property address, and the new postal address .