Make a payment or enquiry online

We aim to make accessing our services as easy and convenient as possible. Our eServices portal can be used to apply for, pay and request a range of Council services.

Make an online payment using eServices

If you wish to report an issue to us, please lodge a request through our 'Request a service or Report a local Issue' webpage. Once you have submitted your request, you will receive a request number to track your enquiry.

Come and see us

Our administration centre is open Monday to Friday between 8:30am and 4:30pm and is located at

Shellharbour Civic Centre,
Dharawal Country,
76 Cygnet Avenue (Cnr Cygnet and College Avenue),
Shellharbour City Centre, NSW.

Shellharbour Civic Centre has free undercover parking off Cygnet Avenue with elevator access and accessible parking. View more information about accessible parking here.

Call or email us

Call us on  (02) 4221 6111 or send us an email at council@shellharbour.nsw.gov.au

If you are deaf, hard of hearing, or have a speech communication difficulty:
1. Contact us through the National Relay Service.
2. Provide the Shellharbour City Council number 02 4221 6111

Send us a letter

Please send all correspondence to:

The Chief Executive Officer
Shellharbour City Council,
Dharawal Country,
Locked Bag 155
Shellharbour City Centre NSW 2529

Justice of the Peace JP

Justice of the Peace services are available by appointment to witness oaths, signatures, statutory declarations and certify documents  (affidavits not included) at Shellharbour Civic Centre, Monday to Friday between 9am - 11.30am. This service is available via booking only.

Book your appointment here.

Petitions to Council

Council welcomes the community’s views on decision-making processes and considers them in a fair and consistent manner. A petition is a formal way for the community to ask Council to look into an issue or take action. To be accepted, it must clearly state the issue, what you're asking Council to do, and must concern matters that Council is authorised to determine. Petitions must be respectful in language and tone. Each petition needs at least four signatures from people living at different addresses and must include each person's full name and address.

You can submit your petition by email, post, in person, or through an online platform. Once accepted, your petition will be shared with the relevant Council team and reported at a Council meeting.

Council encourages petitioners to use Council’s petition template as the preferred method of petitioning Council. Please see petition template to help you prepare your submission. Before submitting, please check the Petitions and Submissions Policy and Petitions Procedure to ensure your petition meets the requirements.

How to submit your petition:

1. In person: at Council’s Civic Centre
2. Give to a Councillor
3. Email: to council@shellharbour.nsw.gov.au
4. Post: to Council’s Administration Officer: Locked Bag 155, Shellharbour City Centre, NSW 2529
5. Online: Petitions submitted through online engagement platforms will be accepted as long as they meet the requirements of a valid petition.
    

All personal information is managed in accordance with the Privacy and Personal Information Protection Act 1998 (NSW) (the PPIP Act) and Council’s Privacy Management Plan.