Reporting issues during the Christmas season

Please note the Civic Centre will be closed from 3pm Tuesday 24 December to 8.30am Monday 5 January.

For urgent enquiries during this time, please contact us by phone on 4221 6111. Requests and issues submitted online will be received and reviewed when we reopen.

How to report an issue to us

The easiest way to request support or report a local issue is to select one of the approriate categories below.

Reporting urgent issues 

To report a safety hazard or an urgent issue, contact our Customer Service Centre and out-of-hours service on 4221 6111. 

 

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Animals

Make a general enquiry or report any concerns or issues here.
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Council Buildings and Facilities

Book a facility, make an enquiry or report an issue with our Council buildings or facilities.
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Public Request for Information GIPA - Informal

Submit an Informal Application Request for Information here.
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Parks, Reserves and Recreation

Report issues about our parks, reserves and recreation facilities here, including mowing requests.
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Planning, Building and Development

Make a planning, building and development enquiry or report any issues here.
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Public Health and Environmental Issues

Request information or report an environmental concern or public health issue here.
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Roads and Footpaths

Enquire about our roads and footpaths or report any issues here.
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Trees and Vegetation

Enquire about trees / vegetation here, including trimming and removal.
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Tripoli Way Extension Project

Request support or report an issue related to the Tripoli Way Extension Project.
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Vehicles and Parking

Make a parking enquiry or report an unattended vehicle here.
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Waste and Illegal Dumping

Report illegal dumping or make a waste enquiry here.
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Vandalism and Graffiti

Report vandalism and graffiti in our city here.
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Compliments, Complaints and Feedback

Submit your compliments, complaints and feedback here.
Last updated : Tue 16 Dec 2025