Useful contacts

 Contact numberWebsiteFacebook page
All emergencies
Police, fire and ambulance 

Text-based emergency call service
For those who have a hearing or speech impairment 

NSW State Emergency Service (SES)
Emergency help in floods and storms
SES Recovery Guide

132 500

NSW Police Assistance
Report non-life threatening crime
131 Police Force
Live Traffic NSW
Road closure updates
131 700www.livetraffic.comLive Traffic NSW
Endeavour Energy
Power failure, power lines down

Bureau of Meteorology
Weather warnings of Meteorology
Sydney Water
Water outages/faults
132 Water
Shellharbour Hospital4295 


We are responsible for the maintenance of public areas such as parks, Council roads and Council owned buildings. Please call 4221 6111 for advice and assistance relating to storm and flood damage to public areas, roads and Council buildings.

Illawarra Local Emergency Management Committee

We are a member of the Illawarra Local Emergency Management Committee (LEMC) which covers the Kiama, Wollongong and Shellharbour local government areas. The committee is chaired by a senior representative from each Council on a 12-month rotational basis and meets approximately three times per year. Other members of the committee include the heads of the other local emergency service organisations such as NSW Police, Fire & Rescue NSW, Ambulance, the Rural Fire Service and State Emergency Service. Organisations that provide support services in functional areas such as transport or health services as determined by the councils will also be involved as necessary.

Emergency Management Plans

The aim of the Illawarra Emergency Management Plan is to detail emergency preparedness, response and recovery arrangements for the Illawarra Emergency Management Area and to ensure the coordinated response to emergencies. It also reflects arrangements agreed to at State level and detailed in the State Emergency Management Plan.

The aim of the NSW Statement Emergency Management Plan (EMPLAN) is to ensure a coordinated response by all agencies having responsibilities and functions in emergencies. EMPLAN:

  • Identifies the combat agency primarily responsible for responding to the emergency and specifies the tasks to be performed by all agencies in the event of an emergency
  • Provides for the coordination of the activities of other agencies in support of the combat agencies
  • Specifies the responsibilities of the Minister and the State, Region, or Local Emergency Operations Controller

Emergency Management Fact Sheet for Tourism Operators in Shellharbour

This Fact Sheet has been developed by Tourism Shellharbour to provide basic information to raise individual emergency management knowledge regarding a natural disaster and provides details of the relevant agencies that offer support to the community.

Primary Producers Disaster Grant Assistance

Special Disaster Grants - NSW Severe Weather & Flooding February 2022 Onwards

The NSW and Australian Governments have announced additional assistance measures to support primary producers who have been impacted by the floods and severe weather that occurred from February 2022 onwards.

Assistance is now being provided to 45 local government areas in NSW through the jointly funded Commonwealth-State Disaster Recovery Funding Arrangements (DRFA). Primary producers recovering from the devastating impacts of floods are receiving vital support, with Special Disaster Grants of up to $75,000 now available.

Flood affected primary producers are encouraged to apply for Special Disaster Grants to access financial assistance to get back to operating as soon as possible.

Once approved, eligible primary producers can access $15,000 in assistance up-front, with a further $60,000 in financial assistance available thereafter upon submission of valid tax invoices.

Last updated : Mon 22 Apr 2024