Contact us

Customer Service Charter

Customer Service Charter
Shellharbour City Council strives to provide a positive experience to customers at every opportunity.
The Customer Service Charter outlines standards we will use to deliver professional, reliable and consistent customer service that meets your expectations. Customer service is everyone’s responsibility and we will hold each other accountable in our service commitment.

Online services

You can pay some of the most common types of applications, lodge a customer request form and pay rates through our online E-services portal.

Administration centre

Customer Service can be contacted by calling (02) 4221 6111 during and after business hours.

Our administration centre is located at Shellharbour Civic Centre, 76 Cygnet Avenue (Cnr Cygnet and College Avenue), Shellharbour City Centre, NSW and is open Monday to Friday between 8.30am and 4.30pm.

Shellharbour Civic Centre has free undercover parking off Cygnet Avenue with elevator access and accessible spots for people with disabilities.

Justice of the Peace services are available Monday to Friday between 9am - 11.30am and 2.30pm - 4pm.


Postal address

Please send all correspondence to:
The General Manager
Shellharbour City Council
Locked Bag 155
Shellharbour City Centre NSW 2529

DX 26402 Shellharbour City Centre
Fax No : (02) 4221 6016

Email us with the form below


 Security code

If you are deaf or have a hearing or speech impairment you can contact us through the National Relay Service by calling 1800 555 660.

Dunmore Waste Depot

Buckleys Road, Dunmore
Phone: 4237 7546
Open 7.30am - 4.00pm weekdays

Open 8.00am - 4.00pm weekends and public holidays
Closed Christmas Day and Good Friday
For more information see

Works Depot

Industrial Road, Oak Flats
Phone: 4221 6111
Open 7.30 am - 3.45 pm weekdays

Libraries & museum

City Library
Shellharbour Civic Centre, 76 Cygnet Avenue, Shellharbour
Phone: 4221 6222

Albion Park Library
Russell Street, Albion Park
Phone: 4256 2001

Oak Flats Library
Crn Central Avenue and Fisher Street, Oak Flats
Phone: 4256 3772

Shellharbour Library
Wentworth Street, Shellharbour
Phone: 4295 1178

Warilla Library
Crn Lake Entrance Road and Shellharbour Road
Phone: 4297 2522

Shellharbour City Museum
Shellharbour Civic Centre, 76 Cygnet Avenue, Shellharbour
Phone: 4221 6100

For more information see or