Help us to reduce our carbon footprint and register to receive your rates by email.



How to pay your rates

You will need your Property ID Number which can be found on the top right hand side of your Rate Notice.

There are a number of ways you can pay your rates.

One of the easiest ways is to pay online.





Other payment methods include:

  • credit card over the phone (surcharge applies) - ph:1300 650 627
  • cheque sent via mail to Council
  • at our Customer Service Centre located at Shellharbour Civic Centre, 76 Cygnet Avenue, Shellharbour City Centre.


If you have any questions about paying your rates please contact Customer Service on 4221 6111.

Are you having difficulty paying your rates?

Payment plans are offered to all ratepayers experiencing difficulty in paying their rates instalments by the due dates.

For more information head to Rebates & Assistance, phone Council on 02 4221 6111 or email:

How do I update my details?

If you have recently changed address, please complete and return a change of address application form.

Alternatively, you can email with your full name, the ownership details, the property address, and the new postal address .

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Rates Information & FAQs

Rates policy, Notice Guide, FAQs, Fees & Charges
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Rebates & Assistance

Pensioner rebates, hardship assistance & payment plans
Last updated : Wed 8 Nov 2023