If you’re finding it difficult to pay your rates, support is available.
Financial hardship
If you are having trouble paying your rates on time, we can provide hardship assistance and a personalised payment plan to help you get back on track.
Depending on your needs, we can provide you with information about:
- payment options, including help to set up weekly, fortnightly or monthly direct debits
- personal payment plans to help you pay off your overdue rates at the same time as addressing your future instalments in one easy plan
- access to Centrelink’s Centrepay facilities
For further information on pensioner rebates or hardship assistance, contact us on (02) 4221 6111.
Rebates
If you have been issued with a Pensioner Concession Card or receive a War Widows or TPI Pension and reside at the rated property, you may be eligible for a rate rebate of up to $250.
Part rate rebates may apply to ratepayers who become eligible pensioners after the issue of the rates. Applications should be made in person at our Administration Centre at the Shellharbour Civic Centre, 76 Cygnet Avenue, Shellharbour City Centre.
Useful links
The following Australian Government organisations provide a range of financial advice and social support for members of our community:
MoneySmart - find free financial counselling services in your area, tips, guidance and links
Head to Health - find mental health resources from trusted service providers
National Debt Helpline - helps people experiencing financial problems by referring them to free financial counsellors